Network Monitoring

Testimonials

I wanted to take a few minutes to compliment your team on a professional Cisco implementation followed up by excellent customer service. Your engineers dedication to getting our implementation perfect is outstanding and deserves mention. They bring knowledge, patience, and professionalism to the job every day...

– Business Technology Manager

NetOp Basic Program

Our Eyes on your Network

Like all businesses your size, you depend on your network to perform at its peak. How often have you wanted to send an important email only to find that the email server was down? How often have you wanted to access some important client information, but the database or file was inaccessible?

In today’s competitive environment, you cannot afford to fall behind, and a partnership with SyTec will help prevent this. Since 1996, SyTec has developed an unmatched level of expertise in serving the unique needs of small businesses through our exclusive NetOp Basic program.

SyTec’s NetOp Basic program can address your IT needs by:

Monitoring the critical health status of your network devices and applications, such as your email or internet connection
Remotely diagnosing problems
Working quickly to resolve any issues, so that you can get back to business as quickly as possible

The NetOp Basic program will reduce downtime by dramatically shortening the time from failure to issue resolution. At SyTec, we will monitor the availability of your critical services, and at the first sign of trouble, immediately inform you of the issue. You can also pre-arrange for our technicians to automatically begin the remediation process on critical devices – you’ll never know there was a failure!

Why Choose SyTec as YOUR Technology Support Partner?
Benefits:

Peace of Mind: Let us be your network watchdog, allowing you to focus on your core business revenue-generating activities and leave the fire-fighting to us
Higher Levels of Employee Productivity: By allowing us to watch your network, we will reduce the business impact of IT failure by shortening the mean time from failure to issue resolution
Cost Savings: Monitoring will allow us to immediately determine the root cause of any network issue, thereby reducing the timely task of issue diagnosis from hours to mere minutes – resulting in cost savings in the end
Introducing Accountability and Transparency into Your ISP or Other Hosted Applications: Because we can monitor the connectivity of your internet connection and other hosted applications, we can provide reporting around the actual delivery of such services – all designed to ensure you are receiving the level of service you are paying for
Access to a Wealth of IT Expertise and Experience: Our staff has over 11 years of combined experience and is certified by Cisco, IBM, Hewlett-Packard, Microsoft, Novell and others

Prime Support Program includes:

Availability & Performance Monitoring
Backup System Monitoring to ensure the backup of your key data occurs as scheduled
Virus Protection Monitoring to ensure that your antivirus programs are functioning properly and virus updates are being received and installed
Internet Connectivity (and other hosted applications )Assessment to ensure your ISP is delivering and meeting its stated availability targets
Firewall Availability Monitoring to track the status of your firewall
Discounted Service Block for reactive support
Regular Comprehensive Reporting on the health status of your critical network devices
Annual Consulting Services to help budget and plan for future IT expenditures and growth
Priority Response over non-contractual customers